Terms & Conditions

Last Updated: 05 May, 2025

Eligibility

You must be at least 18 years old and possess the legal capacity to enter into binding contracts to use the Service. Fine Booking s.r.o. reserves the right to request proof of identity, age, or authorization where necessary to verify compliance. Such verification may be conducted during account registration, in response to suspicious activity, or as otherwise deemed appropriate to ensure proper use of the Service.

These Terms and Conditions ("Terms") govern your access to and use of the Finebooking software-as-a-service platform ("Service"), available at https://app.finebooking.com. For the purposes of these Terms, "User" or "Customer" refers to any business, freelancer, or individual acting on behalf of a business entity who accesses or uses the Service, provided by Fine Booking s.r.o., a company registered in the Czech Republic ("Finebooking", "we", "us", "our"). By using the Service, you agree to these Terms.

These Terms incorporate our Privacy Policy, which explains how we collect, use, and protect your data.

1. Service Description

Fine Booking is a B2B SaaS platform for managing bookings of services and group events, both online and offline. The Service is designed for businesses and freelancers and supports user roles such as Business Owner and Employee.

2. Account Registration

No company details are required to register. However, you are responsible for ensuring that all information provided during registration is accurate and truthful. Misrepresentation, impersonation, or use of false information may result in immediate suspension or termination of your account. By creating an account, you represent that you are authorized to act on behalf of your business or freelance practice. You agree to provide accurate information and keep your account credentials secure.

We use Google OAuth for authentication and login. By registering or signing in using your Google account, you authorize us to access and use certain account information as permitted by your settings and the Google API.

3. Subscription and Billing

3.1 Subscription Plans

The Service is offered as a monthly subscription on a per-seat basis. Each additional Employee requires a separate seat. Payments are processed via Stripe.

We also offer optional SMS credits (e.g. packages of 100 or 1000 SMS), billed separately.

3.2 Price Adjustments

We reserve the right to modify subscription prices and other fees at our sole discretion. Any changes will be communicated to you in advance via email or through the Service interface. Your continued use of the Service after the effective date of the updated pricing constitutes your agreement to the new prices.

3.3 Free Plan and Trial

A free plan with limited features is available.
A 14-day free trial is offered for all paid plans.

4. Cancellation and Refund Policy

4.1 Cancellation by You

4.1.1 You may cancel your subscription at any time via your account or by contacting support.
4.1.2 Your account will remain active until the end of the current billing period.
4.1.3 No partial refunds or credits are issued for unused time.

Example: If you cancel on the 10th of the month, your plan continues until the end of that month.

4.2 Refunds

All payments are non-refundable, unless required by law or otherwise agreed.
No refunds for downtime, non-use, or plan changes.

4.3 Exceptional Refund Requests

We may grant goodwill refunds in cases like accidental duplicate charges or billing errors.
Such requests must be made within 7 days of the charge.

4.4 Cancellation by Us

We may suspend or terminate your account for violations, non-payment, or abuse.
No refunds will be given in these cases.

5. Service Availability (Uptime SLA)

We aim to provide 99.9% monthly uptime, excluding scheduled maintenance and force majeure events. Planned maintenance will be communicated. In cases of unplanned downtime beyond this threshold, a service credit may be issued upon request.

6. Intellectual Property

All intellectual property rights in the Service, including software, design, and data architecture, belong exclusively to Fine Booking s.r.o.

You retain ownership of all content and data you upload or process. We do not claim ownership of your Customer Data.

7. Data Ownership and Access

7.1 End-Customer Interactions

If you use the Service to facilitate bookings or interactions with your own customers ("End-Customers"), you acknowledge and agree that:

You are solely responsible for the relationship with your End-Customers and for ensuring that all personal data you collect and submit to the Service is obtained lawfully and with appropriate consent.
Fine Booking s.r.o. acts solely as a data processor on your behalf, and you remain the data controller with respect to any End-Customer data.
You agree to comply with all applicable data protection laws, including but not limited to the GDPR, when handling End-Customer information.
We are not a party to any agreement between you and your End-Customers and disclaim all liability arising from such relationships or any use of the Service by your End-Customers.

You retain full ownership of your Customer Data. We will access, use, or process your data only:

To provide or improve the Service,
As required by law,
Or with your explicit consent.

Upon termination, you may request your data within 30 days. After this period, data may be permanently deleted.

8. Limitation of Liability

To the maximum extent allowed by law, Fine Booking s.r.o. is not liable for indirect, incidental, or consequential damages, including lost profits, revenue, or data.

Our total liability under these Terms is limited to the amount paid by you in the three (3) months prior to the claim.

9. Subprocessors and Third-Party Services

We use subprocessors to deliver parts of the Service, all of whom are contractually bound by data processing agreements that comply with applicable data protection laws, including the GDPR, including:

Stripe for payment processing,
Twilio for SMS delivery,
Google Analytics for analytics.

By using our Service, you authorize the use of these subprocessors, provided they meet equivalent data protection obligations.

10. Modifications

We reserve the right to update these Terms. We will notify you of material changes. Continued use of the Service after updates constitutes acceptance.

11. Governing Law and Dispute Resolution

These Terms are governed by the substantive and procedural laws of the Czech Republic. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in the Czech Republic. Prior to initiating court proceedings, the parties may seek to resolve disputes through amicable negotiations or, where mutually agreed, through arbitration before a recognized arbitration institution.

In the event of changes to these Terms, we will notify Users via email at least 10 calendar days before the changes take effect. If you disagree with the updated Terms, you have the right to reject them by notifying us in writing before the effective date. If you reject the new Terms, your contractual relationship with us will end on the date prior to the effective date of the new Terms.

If any part of these Terms is found to be invalid or unenforceable, that portion shall be severed, and the remaining provisions shall remain in full force and effect.

12. Acceptance of Terms

By registering for or using our Service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these Terms, do not use the Service.